Authorized WhatsApp Business Solution provider, Clickatell, has announced that United Bank for Africa (UBA) will be going live with their Chat Banking solution – Leo on WhatsApp.
In a first for Nigeria, customers can now conduct their banking activities by communicating with their bank in a verified WhatsApp chat. This capability is made possible through Clickatell Transact’s dotControl platform integrated with the WhatsApp Business API.
The dotControl platform for Chat Banking allows banks to roll out commonly used banking activities like checking balances, money transfer and purchasing digital products and services across popular communication channels like USSD and now WhatsApp. The platform offers flexibility, reliability, fraud and risk management for banks and a convenient on-demand banking capability for consumers wherever they are.
Nigeria is recognized as ground zero for global financial inclusion with a rapid accelerating move from the informal economy to the formal sector. A Central Bank of Nigeria (CBN) survey, assessed that 48.6%, or 46.9 million Nigerians, of the adult population are now formally served by banks or similar. The introduction of Chat Banking by UBA is accelerating the banking adoption curve by eliminating the business and operational overhead required to roll out convenience banking across popular communication channels and in different countries.
The banking platform launches in Nigeria with UBA. Consumers will be able to conduct their banking activities on WhatsApp and USSD with additional channels slated for 2019.
Speaking about the launch of Leo on WhatsApp, Kennedy Uzoka, Group Managing Director of UBA in Nigeria, said: “Our customers are at the heart of our business and we as a bank, are never relenting in matching our words with equal action. In today’s fast-paced world with demands for quick responses, our aim is to make banking seamless and effortless for our millions of existing and potential customers.”
Also speaking at the launch, Group Head of UBA’s Online Banking, Mr Austine Abolusoro, stated “United Bank for Africa is a technology-driven institution with vast knowledge in the business that we do and Leo, being a tested dependable and intelligent personality, will replicate on WhatsApp, the success it has experienced on the Facebook Messenger platform. It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of your demography.”